Business Central Functional Consultant | 15+ Year Software & Product Leader
Helping organizations implement Microsoft Dynamics 365 Business Central through clear requirements, practical workflows, and strong user adoption.
About
I’m a former Director-level leader with 15+ years at a software company (ISV), where I partnered with customers, product teams, and engineers to deliver complex, data-heavy solutions. I’m now focused on a career as a Microsoft Dynamics 365 Business Central Functional Consultant, helping organizations implement ERP workflows that increase productivity.
How I Work
- Run discovery to understand goals, constraints, and the real “day in the life” workflows.
- Translate operations into requirements, user stories, and clear acceptance criteria.
- Support testing (UAT), training, and go-live readiness to drive adoption.
- Communicate clearly with stakeholders and collaborate tightly with technical teams.
What I’m Known For
- Calm, ethical leadership and strong relationship-building at all levels.
- Helping teams simplify complexity without losing critical business detail.
- Turning customer pain points into practical improvements and measurable outcomes.
- Comfort in regulated / compliance-heavy environments and reporting needs.
Business Central Focus
I focus on successful Business Central implementations — from discovery and fit-gap analysis to user acceptance testing and go-live support. My background in product leadership and customer-facing delivery helps bridge business needs with practical system configuration.
Functional Consulting Capabilities
- Discovery & process mapping (current-state → future-state).
- Fit-gap analysis and implementation planning.
- Writing functional documentation: user stories, specs, test scenarios.
- UAT planning/support and go-live readiness.
- User enablement: training, documentation, and adoption support.
Where I Add Value Fast
- Clear requirements that reduce project churn and rework.
- Strong communication between stakeholders and delivery teams.
- Practical workflows that make sense to end users.
- Customer-facing confidence in workshops, demos, and training sessions.
Experience
Highlights from a long career delivering and supporting complex software solutions. Full details are available on my resume and LinkedIn.
- Led cross-functional work to translate customer workflows into product requirements and usable system experiences.
- Partnered with engineering and stakeholders to improve delivery quality and reduce rework through clarity and iteration.
- Supported customer-facing activities including training, conference sessions, demos, and high-stakes stakeholder discussions.
- Oversaw standards, processes, and collaboration practices across product and delivery teams.
- Managed support operations and coached teams on consistent troubleshooting and customer communication.
- Built deep understanding of real-world user problems, escalation management, and adoption barriers.
- Developed training and process improvements that strengthened customer satisfaction and retention.
Skills & Certifications
Core Skills
Certifications & Tools
- Preparing for Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800).
- Extensive UX / product leadership training and certifications.
- Tools: Azure DevOps, Figma, Microsoft 365, and modern collaboration tools.
Once MB-800 is completed, this site and my resume will be updated to reflect the certification.
Portfolio & Sample Work
Examples of the kind of work I bring to implementations: discovery, documentation, workflow design, and adoption. (These can be expanded with Business Central-specific case studies as my BC portfolio grows.)
Discovery → Requirements Package
Led stakeholder discovery and translated real processes into clear requirements teams could implement and validate quickly.
Data & Reporting Outcomes
Helped define metrics and data capture strategies so leadership had dashboards and reports that supported real decisions.
Enablement & Adoption
Built training materials and delivered sessions that improved user adoption and reduced post-go-live support churn.
Contact
Interested in Business Central implementation support, discovery workshops, or functional consulting? Reach out — I’d be happy to connect.
Open To
- Business Central Functional Consultant roles
- Partner / consulting environments
- Remote or hybrid opportunities
- Implementation discovery, UAT, training, and adoption work